Terms & Conditions


Online and Non-Online Terms And Conditions

These Terms and Conditions apply to all our business with you, whether it is via the website or otherwise.

These terms also include the terms on these following pages:
Delivery & Returns
Privacy & Cookies

OUR DETAILS: DoggTreats. Contact Address: PO Box 184 Darwen, BB3 9BA England. N.B. Please do not send any orders via post.
Orders may be made via our website: doggtreats.com.
*** For queries: Email via our website ***
OUR TERMS: All use of DoggTreats web site (‘Site’) is on the following terms. If you do not agree with the terms, do not use the Site or otherwise order. The terms and conditions are a contract between you and us. These terms apply when you are purchasing goods from us via this website and through any other means that we make available. You may wish to print a copy for future reference. We may amend these Terms and Conditions at any time. You may request copies at any time (by sending to us a stamped, addressed, A5 size envelope to the above address).

THE PRODUCTS: Images of products, and images in general are for illustration purposes only. Each monitor or device may display products and colours differently. You product may differ slightly from the image displayed. Please purchase your product based on the product description. The packaging of a product may differ from what is shown online. We reserve the right to amend the product description at any time. All weights and sizes are for a guide only, and will not be 100% accurate. We reserve the right to alter the price of a product at any time. The price shown online is not a guarantee that you can buy the product at that price. When a product is on offer, this is a limited time and limited quantity offer, and we reserve the right to remove the offer at any time. All sales are only while that product is available.

INFORMATION: Our aim is to ensure that information on the Site and in any other means of communication is accurate and up to date. Please inform us if you find anything that is incorrect or difficult to understand.

LINKS: No link may be made to this Site without our prior permission to you in writing.

E-MAILS: E-mails sent to us may be read by any one of our staff. In sending your e-mails to us you agree to them being viewed by any of our staff. If you no longer wish to receive emails from us, please reply to the email and state that you wish to unsubscribe. Any statements and opinions expressed in an email or its attachments are purely those of the sender and may not represent those of Walker Outdoors. The emails and attachments are intended for the named recipient only and may be confidential. If you are not the named recipient, any copying, forwarding or printing of such emails is unauthorised and may be unlawful. If you have received an email from us in error, please inform the sender immediately. When addressed to our customers, any information provided in an email is subject to our terms and conditions of sale. To the best of our knowledge all our emails and attachments are free from any virus; however, we would advise that the recipient ensures that it is actually virus-free, as DoggTreats cannot accept responsibility for loss or damage arising from the use of such emails or attachments.

COPYRIGHT: All items on this Site, in our catalogue and any addendum, including flyers, are copyrighted. Nothing must be copied from this Site or from any other means of communication without our prior consent in writing. You may download information for your own personal use, that is, with a view to purchasing items from our Site. Otherwise, we do not give permission for you to download, copy, send or retransmit anything from our Site or other means of communication in any form whatsoever. The names DoggTreats; CorpDesign are our trade names; you may not use them without our permission. All rights reserved.

THE DESIGN: and layout of our website is a copyright of corpdesign.net. No part of the site may be copied or changed without prior permission of Corp Design

PRICES, AVAILABILITY AND DESCRIPTION OF GOODS: All prices relating to goods purchased from us, whether purchased from this website, or from any other means of communication, or otherwise, are liable to change at any time without notice. A description of goods on this web site, in any other means of communication or otherwise does not guarantee that they will be available at the time of ordering. If you order an item and it is not available, we will contact you to either offer a replacement item or a credit or refund. As our suppliers may at times alter the look of a particular item, we will notify you if we feel the alteration is a significant change, and you will retain the right to refuse goods that are significantly different from the description given by us.

ORDERING AND PAYMENT: ALL payments must be in Sterling (GBP). Payment is, without exception, required with your order. This also applies to orders made well in advance of the projected delivery time. You may order online using a debit or credit card; via PayPal or Braintree, using a secure server. In opting for this method of payment you agree to the terms and conditions of Pay Pal and/or Braintree. You may order and make payment by credit/debit card with your order. All payments will be taken out immediately and prior to your order being sent. All goods remain the property of DoggTreats until full payment is received and retained. No payments should be made via email.

POSTAGE AND PACKING: Please refer to our Returns & Delivery page for full terms.

COUNTRIES OUTSIDE OF THE UK: We do not currently supply to countries outside of the UK.

VALUE ADDED TAX: The prices displayed on our site, and by any other means of communication are the prices paid by the customer without exception, whether the customer is in the UK/EU and liable to pay VAT is deducted and is paid to HMRC.

RIGHTS: While we aim to deliver your goods to you in the shortest possible time (some items may be dispatched immediately or within two weeks and other items within the standard 30 working days “30 days” from receipt of your order). Some items may take longer than “30 days” to deliver if they are special requests and/or non-standard stock. Also, pre-order items will take longer than the standard 30 days; consequently we here seek your agreement, to deliver these items after “30 days”. If this arrangement is unacceptable to you, please do not order.

RETURNS: Unless your order is a personalized item or a special request, you may cancel your order at any time before delivery and receive a refund. You also have the statutory right to cancel your order for any reason within 14 days beginning with the day you receive the goods. Further to you statutory rights described above, we allow you to cancel an order within 30 days of receiving the goods. To cancel an item, you must contact us informing us of your wish to cancel within the time frames above. You should return any unwanted goods within fourteen calendar days of cancellation. If you are returning unwanted goods, you will be reimbursed for the cost of the goods and your original cost of postage and packing, but not for the cost of returning the items to us. Unwanted goods must be returned unused and in good (as new) condition. By returning goods to us, you acknowledge you will be forfeiting any multi-buy discounts or voucher discounts you originally received. DoggTreats cannot be held responsible for tracing or reimbursing the costs of any goods which you return but that fail to be delivered to us. Therefore, when returning any goods to us, please ensure that a) the parcel is securely packaged and clearly labelled with our correct address, b) the proper amount for postage is paid on the parcel (N.B. DO NOT send using 'Return to Sender'.) If goods are sent back to us without the proper postage, this will be charged to you, and c) that you obtain a tracking number and/or “Proof of Posting” receipt, or preferably send using “Recorded Deliver” or “Special Delivery”. The cost of sending back to us unwanted goods other than faulty items, will be borne by you, the one who purchased the goods. You will be responsible for tracing items lost in the post (using your tracking number and/or “Proof of Posting”, “Recorded Delivery” or “Special Delivery” receipt) while being sent back to us. REFUNDS: You will be refunded once the items are returned to us in good condition within fourteen calendar days of cancellation. (email via our website at doggtreats.com or write to PO Box 184 Darwen, BB3 9BA England).

FAULTY GOODS: you have a right to return faulty goods in line with the Consumer Rights Act 2015; however, where these faults are discovered immediately after receipt of the goods, these should be returned immediately. You should make contact with us immediately explaining the problem. Your statutory rights are not affected regarding faulty goods. Where you feel that goods are faulty, for direction on how to proceed, please contact us BEFORE returning the items. (email via our website at doggtreats.com or write to PO Box 184 Darwen, BB3 9BA England).

DISCOUNTS: We reserve the right to add, remove, or modify discounts to our customers. Such discounts will be declared null and void if you later request that your order be modified in some way. While we attempt to make our various offers and discounts available to all our customers, we cannot guarantee that we will be able to make all customers aware of these offers in time for them to be used.

VOUCHERS: Vouchers provided by and through us cannot be used in conjunction with any other voucher. Multiple vouchers can never be accepted. Such vouchers are only valid within the time given on the voucher and/or website.

LIABILITY: As information on our Site is provided free of charge, we do not accept liability for it. We will not be liable to you for any indirect or consequential loss, loss of profit, revenue, or goodwill, or personal harm or injury arising from your use of our Site or information on our Site.

LAW: You agree that English law shall apply to these terms and to submit to the jurisdiction of the English courts if a dispute arises. We aim to ensure our Site complies with English law but not laws of any other country. If there is anything on the Site that you are not allowed to access or see under laws to which you are subject, cease using the Site immediately.

GENERAL: Any formal legal notices should be sent to us by email via our website at doggtreats.com, and also in writing to PO Box 184 Darwen, BB3 9BA England, i.e. by e-mail confirmed by post. Failure by us to enforce a right does not result in waiver of such right. You may not assign your rights under this agreement. (We may amend these Terms at any time by posting a variation on our Site).

PRIVACY POLICY: DoggTreats guarantee our commitment to respecting and protecting your online privacy. This includes your need and your right to know what we do with the personal information you share with us. It also guides our company’s policies regarding the management of this data, including how the information is collected, processed, and for what purposes. “DoggTreats” refers to the web pages. By accessing this website you are consenting to the way information is collected and used, as described within this Privacy Policy. In return, DoggTreats gives the commitment that we will use the personal data you provide only in ways that are compatible with the following Privacy Policy. The collection of information: Every time you log on to our website your IP (Internet Protocol) address registers on our servers. Your IP address reveals no information other than the number assigned to you. We do not use this technology to get any personal data against your knowledge or free will (i.e., automatically recording e-mail addresses of visitors). Nor do we use it for any purpose other than to help us monitor traffic on our website, or (in case of criminal activity or misuse of our information) to cooperate with law enforcement.

COOKIES: DoggTreats Cookie Policy: Understanding how and why we use cookies: We use cookies on our site to create the most secure and effective website possible for our customers. Among other things, cookies allow you to log on to allow you to order from us via the internet in the easiest and most efficient way.

DoggTreats may send “cookies” to your computer. Cookies are fragments of data sent through the web server and stored in your hard drive. Cookies cannot read the files stored in your computer, nor can they gather information. The purpose of cookies are just to monitor the traffic on the site, so we know which pages you have visited or customized, making it easier for you to download the information the next time you look at our pages.

Please note: DoggTreats does not sell the information to advertisers, nor does it change your computer settings. You can reset your browser to refuse cookies or to notify you when a cookie is sent, although doing this may interfere with the quality and speed of your browsing experience, since some features will not work as they were meant to.

SHOPPING CART:We use a session cookie to remember your log-in details and what you have put in your shopping basket. These we deem strictly necessary to the working of the website. If these are disabled then various functionality on the site will be broken.

DATA PROTECTION: Personal data is held in accord with the UK Data Protection Act. We will not pass on to third parties any of your details. The details that you supply to us will be used only in connection with our business with you, which would include the sending of information to you about new products etc.

DoggTreats is the trading name (T/A) of CorpDesign Ltd.
Registered in England and Wales

Registered Office: (This is NOT a delivery address.) 18, BB3 1JN (Items sent to this address will be returned to you. See our delivery address below).
N.B. No orders for goods, or general queries, or returned goods should be sent to the above registered address. Please send any written, queries to PO Box 184 Darwen, BB3 9BA England, or you may email us via our website: doggtreats.com